Inbox
Shared inbox helpdesk for all your support channels. Built for your team.
Chat
Live chat with automated messaging, chatbots, and video calls for your website or web app.

Chatbots
Automate every business opportunity with pre-built and custom chatbots.

Push Campaigns
Increase re-engagement and boost sales with targeted push notification campaigns.
AI
BETA
Leverage the power of AI to help you respond, create, and summarize.
FAQ
Customizable and embeddable FAQ center to help customers help themselves.
Status Page
Keep customers informed by alerting them when there’s an incident or outage.
Live
Get more sales with real time customer activity monitoring and personal messages.
GET /messages
Issuing a GET call to messages will allow you to retrieve individual messages for all conversations in the Brand.
Alternative: GET /conversations/{slug}/messages
Alternatively, you can issue a GET to messages within a specific conversation to get messages scoped to that conversation.
Example Request
curl 'https://{brand}.reamaze.io/api/v1/messages' \ -u {login-email}:{api-token} \ -H 'Accept: application/json'
Example Response
{ "page_size":30, "page_count":1, "total_count":10, "messages":[ { "body":"I'm sorry, Dave. I'm afraid I can't do that.", "visibility":0, "origin": 1, "created_at":"2014-02-25T21:58:53.286-07:00", "user": { "name": "HAL", "email": "hal@example.com" }, "recipients":[{ "name": "Dave", "email": "dave@example.com" }], "attachments":[{ "file_file_name": "secret.png", "file_content_type":"image/png", "file_file_size":69892, "thumb_url": "https://example.com/secret_thumbnail.png", "url": "https://example.com/thumbnail.png", "image?": true }], "conversation": { "subject":"Do you read me?", "slug":"do-you-read-me", "created_at":"2014-02-25T21:58:53.204-07:00", "category": { "name":"Suggestions", "slug":"suggestions", "email":"suggestions@example.com", "channel":1 } } }, ... ] }
Optional Params
filter
withstaff
will show only staff messages andcustomer
will show only customer messages.page
with any number will allow you to paginate through results.page_size
andpage_count
are provided by the result.sent_by
with a value matching a known useremail
will return only messages sent by that user.
Notes
- The
visibility
value can be the following values: 0 (Regular), 1 (Internal Note), or 2 (Collision Detected Message). - The
origin
value denotes where the message originated: Chat (0), Email (1), Twitter (2), Facebook (3), Classic Mode Chat (6), API (7), Instagram (8), SMS (9), Voice (10), Custom (11), WhatsApp (15), Staff Outbound (16), Contact Form (17), Instagram DM (19) - The
recipients
array is available for email messages and lists users (both staff and customers) who received an explicit email notification about this message. Note this is not necessarily the set of users who have access to the message. - The results are sorted by
created_at
in descending order.
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