Helpdesk and customer messaging designed for schools, universities and other education institutions.

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Streamline Support Enquiries

Education institutions need to support students, parents, and internal staff. Re:amaze can help organize all support channels like email and chat in one place.

Multi-Department Ready

Re:amaze Multi-Brand allows you to collaborate and coordinate on support operations for different administrative teams with extreme efficiency.

IT Self-Service Made Simple

Create beautiful and powerful resource centers for students, parents, departments and IT needs. Connect your department FAQs to support processes with ease.

Customer Success Story

Childhood Education Subscription Service, CreativKits, Boosts Customer Satisfaction and Reduces Response Times to Minutes with Re:amaze

"It works as a virtual assistant and helps answer general questions from website visitors, thus
improving our response times and also satisfying customers."

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The smartest helpdesk is also the best helpdesk for education.

Re:amaze is loaded with automation to help schools and education institutions communicate efficiently and effectively both internally and externally. Whether it’s about helping new students find their way to answers about financial aid or helping parents understand on-campus visits, Re:amaze automation can help.

Use Re:amaze workflows to auto assign, tag, or reply to important support issues. Use Re:amaze Cues to automatically engage potential applicants or parents. Allow Re:amaze Chatbots to automatically respond to enquiries with relevant FAQ articles for fast replies.


Customer Success Story

Nursing Study Prep and Education Platform, NRSNG, Cuts Customer Support Response Times by 50% With Re:amaze

"Re:amaze has met all of our criteria to help us provide great customer support, and
it has been a good tool to help our users meet their ultimate goals."

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Re:amaze is the all-in-one solution you need to provide amazing support to students, staff, and families.

Multi-department ready so you can support teachers, staff, students, and parents in one place
Works with all of your institutional emails, social media accounts, and even live chat needs
Create workflows to automate reptitive tasks such as tagging, reassigning, and even responding
Launch self service knowledge base and FAQ directly on your website so students, parents, and staff can get help
Manage contact data in your Re:amaze account and add detailed data such as enrollment status, admission status
Measure and analyze your team performance with in-depth reporting and support metrics

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