Looking for an alternative to Olark?
Re:amaze is the right choice.
Discover why businesses are switching to Re:amaze from Olark.
- Live chat alone is not enough for awesome customer support. Re:amaze is live chat, helpdesk, help center FAQ, and automated messaging in one complete platform.
- Marketing and proactive messaging automation built in and at no additional cost. It’s finally time to unify all of your customer messaging.
- Trainable customer Intents (dispositions) built in to help you predict message classification and respond automatically.
Re:amaze works for social media as well!
Connect your Facebook Page, Messenger, Facebook Business account, Instagram, and Twitter accounts!
- Over 30 native integrations with your favorite apps at no additional cost!
Join thousands of businesses who use Re:amaze by creating a 100% free account!
Over 500 5-star reviews on Google, G2 Crowd, Alternative-To, Capterra, Crozdesk, Shopify, and BigCommerce.
Re:amaze is the winner of G2 Crowd’s Top Performer Award 3 years running and named as one of the fastest growing SaaS companies in the United States by Latka 100.
Sign up for a demo and get a free copy of our book:
Customer Service Handbook
A Guide to Great Teams and Cultures Interviews with Stripe, Twilio, Eventbrite and much more!
Way more features but still just as simple as Olark.
Re:amaze isn’t just a simple live chat platform. Live chat is a big part of what we do but Re:amaze is a full helpdesk, live chat, and customer messaging tool designed to help you amaze customers wherever they are.
Re:amaze plans and pricing can be customized to fit your unique business needs.
- Pay per seat
- Pay by conversational volume
- Grandfathered forever
- Upgrade or downgrade whenever
- Bulk discounts for teams and special organizations
- Dedicated training and demo sessions
Multi-channel and omni-channel are buzz words for “answer everything in one place!”
Modern businesses talk to customers on so many platforms that it’s often a pain to keep up with all of them at the same time. Re:amaze’s shared inbox helps you consolidate all your core communication channels into one unified inbox.
Connect your Facebook Page, Facebook Messenger, Facebook Business, Instagram, Twitter, SMS, and even VOIP accounts to Re:amaze and access everything at a glance.
Expand your capabilities by using Re:amaze Automation Workflows for any social, SMS, or VOIP channel!
Connect your customer data to Re:amaze and see the full picture.
Manual and programmable customer data
Get customer data into Re:amaze either using our API, one of our 3rd party apps, or by manually adding them as custom attributes.
Track customer activity and browsing histories
See exactly what customers are doing on your website or web app. Generate more sales using a real time dashboard. Give agents the ability to see what customers are typing and much more!
An intuitive dashboard to maximize productivity
Re:amaze increases your team productivity through a wide range of helpdesk features such as private notes, response templates, round robin assignments, and insertable articles.
Live chat designed for your customers and your team. Experience a range of customizations for your brand.
Intelligent and intuitive live chat
Re:amaze Chat works with any website or web app. Allow customers to contact you, read your help articles, check their order histories, and receive automated messages all in one place.
Automated engagement with targeting
Reach out to specific cohorts of customers automatically using Re:amaze Cues. Increase up-sells, cross-sells, engagement of content and much more!
Offer instant customer support 24/7
Turn on Re:amaze Chatbots with a click of a button and answer questions related to orders and FAQ content. Use Re:amaze Intents to classify support messages and offer predictive replies!
Beautiful help centers and FAQs built around your brand and customers.
Share articles with customers easily
Insert articles into replies quickly with keyboard shortcuts.
Host your help center FAQ under your domain
Embed your Re:amaze FAQ within your website or web app.
Self-service mode made easier
Give customers the opportunity to help themselves by enabling article search and recommendations in live chat.
Standalone help center and FAQ
What to fully customize your help center FAQ with custom HTML and CSS? Re:amaze has you covered.
Unlimited integrations available to you from day 1. Use apps you already love with Re:amaze.
Unlimited integrations to fit your needs
We hate paying for integrations and made sure you don’t either. Access all our integrations from the get-go.
No integration needed for Satisfaction Surveys
Elect to send customer satisfaction surveys directly from Re:amaze so you can measure happiness in real time.
Analyze revenue impacts in Google Analytics
Re:amaze sends pertinent customer interaction data directly to your connected Google Analytics account automatically.
See your help center article performance metrics at a glance through Google Analytics as well using a unique tracking ID.