Looking for an alternative to Help Scout?
Re:amaze is the right choice.
Discover why businesses are switching to Re:amaze from Help Scout.
- Re:amaze Multi-Brand allows you to run multiple businesses, websites, and web applications using a single account, giving you unparalleled control and organization.
- Access a wider variety of features even with Re:amaze’s cheapest plan. Features such as automated messaging, chatbots, and automation are all included at no additional cost.
- Enjoy unlimited email inboxes and stop worrying about which email addresses you want to manage.
- See what a flexible pricing structure truly means when you can customize your features, pay per agent (unlimited tickets), or pay by volume (unlimited agents).
- No nickle-and-diming on integrations! You have access to all integrations on day 1.
Join thousands of businesses who use Re:amaze by creating a 100% free account!
Over 500 5-star reviews on Google, G2 Crowd, Alternative-To, Capterra, Crozdesk, Shopify, and BigCommerce.
Re:amaze is the winner of G2 Crowd’s Top Performer Award 3 years running and named as one of the fastest growing SaaS companies in the United States by Latka 100.
Sign up for a demo and get a free copy of our book:
Customer Service Handbook
A Guide to Great Teams and Cultures Interviews with Stripe, Twilio, Eventbrite and much more!
Get more bang for your buck with Re:amaze’s flexible pricing.
Re:amaze Basic is $5 cheaper per agent per month compared to Help Scout and is packed with nearly 2X the features. Features such as automated messaging and Chatbots are included at no additional cost to help you amaze customers at scale.
Still not convinced? With Re:amaze, you can also customize the features you need and enjoy:
- Paying by ticket volume
- Lifetime grandfathering
- Ability to upgrade or downgrade freely
- Bulk discounts for teams larger than 10
- Dedicated training and demo sessions
Re:amaze was designed from the ground up to be multi-channel and multi-brand.
Customer service is not an “email only” affair. Modern businesses work with customers from across the internet and Re:amaze is the right tool for the job.
Beyond email, Re:amaze also works with Facebook, Facebook Messenger, Twitter, Instagram, SMS, and VOIP apps natively.
You won’t need to use Zapier to string together crucial apps you need to support customers.
There’s the shared inbox.
And there’s the Re:amaze shared inbox.
It’s all about your data
Re:amaze Inbox is a shared inbox. Duh. But it’s also a CRM built into your inbox. Beyond integrations, Re:amaze also offers you custom attributes, custom fields, contact management, and a robust data API.
Real time activity and screen tracking
We’re tired of helpdesk apps that treat customer service like a formula. Truth is, customer service is a revenue center and Re:amaze has the tools to help you see and search customer activities and pin point the best moment to engage.
Other things that don’t need bragging about
Private notes. Saved replies. Routing. Collision detection. Tags. Assignments. Reminders. Workflow automation. Reports. Office hours. Autoresponders. Keyboard shortcuts. Satisfaction ratings. Notifications. Mobile.
Increase sales and conversions by up to 25% with automated message campaigns, chat automation, and chatbots.
Included in Re:amaze Basic
Send unlimited automated messages and deploy chatbots to help increase lead generation, engagement, and sales at no additional cost.
Get in front of your customers
Re:amaze Chat can greet customers automatically, ask if they need help, suggest things to do (or read), recommend similar products, and much more. Why leave opportunities on the table?
Chatbots that aren’t annoying
Chatbots can be annoying if they pretend to be smart. Re:amaze Chatbots help reduce your customer volume and boost response times by recommending educational content that you own, content that you control.
Self service can be a beautiful thing.
But true knowledge is beyond skin deep.
Save valuable time by inserting articles directly into your replies and response templates.
Hosted on your domain or embed it
Customize your FAQ with HTML and CSS and host it on a domain of your choice.
Enable self service mode in Re:amaze Chat
Give your customers a chance to search for their own answers before submitting a chat message to your team.
Training material for your chatbot
Recycle your FAQ article content and use it to train the Re:amaze FAQ Chatbot.
Why pay extra for integrations? Re:amaze gives you access to every integration on day 1.
The world’s best apps work with Re:amaze
Re:amaze offers an impressive list of 3rd party apps you can connect to. There’s no need to reinvent the wheels or use Zapier for something as core as Facebook.
You don’t need a separate app for satisfaction ratings
Want to gauge your customer service quality? Re:amaze has this feature built in so you can start sending surveys immediately.
Measure the impact of customer service on revenue
Google Analytics works with Re:amaze out of the box with no additional coding required. This means you’ll be able to visualize the impact of your live chat interactions, automated messaging campaigns, and chatbot performance on bottom line revenue.
Turn up your marketing activities and see your customer funnels change for the better through Re:amaze Chat and Re:amaze FAQ.