Looking for an alternative to Groove?
Re:amaze is the right choice.
Discover why businesses are switching to Re:amaze from Groove.
- More than just a shared inbox and knowledge base. Re:amaze is a complete customer service and messaging platform for email, social, SMS, and VOIP.
- Add powerful live chat experiences to your website or web app. Re:amaze Chat also comes with automated messaging and chatbots at no additional cost!
- Monitor all customer activity on your website or in your web app. Gain the ability to message customers and peek at their screen.
- Re:amaze plans start at just $20 per agent per month with no limits or minimums and no contracts and no gimmicks.
No limit on response templates, integrations,
rules, or other baseline features...
Join thousands of businesses who use Re:amaze by creating a 100% free account!
Over 500 5-star reviews on Google, G2 Crowd, Alternative-To, Capterra, Crozdesk, Shopify, and BigCommerce.
Re:amaze is the winner of G2 Crowd’s Top Performer Award 3 years running and named as one of the fastest growing SaaS companies in the United States by Latka 100.
Sign up for a demo and get a free copy of our book:
Customer Service Handbook
A Guide to Great Teams and Cultures Interviews with Stripe, Twilio, Eventbrite and much more!
Re:amaze’s basic plan includes powerful features most other platforms charge extra for. Get helpdesk, live chat, chat based marketing automation, chatbots, FAQ help center, and much more.
Flexible pricing means you’ll always find a plan that works for you and your team.
- Pay by number of agents
- Pay by volume
- Grandfathered forever
- Upgrade or downgrade whenver
- Bulk discounts for teams larger than 10
- Dedicated training and demo sessions
Stop shopping for different tools just to manage support. Re:amaze does it all.
A shared inbox is only as good as the customer support channels it can support. Unfortunately, Groove falls short. Re:amaze works for all your email addresses and your:
- Facebook Page
- Facebook Messenger
Oh, did we mention live chat, autmated messaging, and chatbots? More on that later.
Customer data integrated directly into your shared inbox.
Visualize and understand your customers
Customer support cannot be efficient without data. Re:amaze works offers custom attributes, custom fields, data APIs, and native integrations to help you get as much as as possible.
Track and monitor customer activity
Would it help if you can see what customers are clicking on and looking at right from your inbox? Re:amaze can do just that.
The modern helpdesk has evolved. It’s not just a shared inbox with some simple features plugged in. Re:amaze has all the comfort features such as notes, assignments, and templates, and also powerful data features to help you amaze customers.
Live chat designed to help you win over customers, make more sales, and boost efficiency.
In-app and on-site messaging
Create campaigns to automatically reach customers on your website or in your web app. Target specific behavior or events to boost engagement and conversions.
Automatically guide customers
Use Re:amaze Cues to send promotions, share content, optimize cross-sells and up-sells, or schedule appointments and calls!
Provide instant answers with chatbots
Offer accurate answers instantly using your FAQ content with Re:amaze’s FAQ Chatbot, Order Chatbot, and Hello Bot. Rely on Re:amaze’s TensorFlow based NLU algorithms to instantly generate customer satisfaction! You can also train your own chat automation using Re:amaze Intents.
Integrated and embedded FAQ help center for self service customers.
Reply to customers with article links
Use keyboard shortbuts to instantly find relevant articles and educate customers.
Hosted on your domain
Re:amaze FAQ supports custom HTML and CSS so you can host a beautiful FAQ on a subdomain of your choice.
Self service mode for your live chat
Show your FAQ first before customers can chat with you so they can learn to help themslves.
Deploy an FAQ chatbot
Leverage the accuracy and details of your FAQ articles to reply to customers automatically when they chat with you.
Unlimited integrations. All unlocked.
No additional fees. Simple.
Over 30 integrations to choose from
Why pay for integrations when you’re already paying for apps in order to run your business?
Ask for feedback automatically
When customer issues get resolved, have Re:amaze send out an automatic survey so you can collect feedback with scale.
Analyze how much revenue customer service is driving
Re:amaze integrates with Google Analytics natively so you can track how customers are engaging with your FAQ or live chat.
Map Re:amaze events to your Google Analytics goals and see data how they were meant to be seen.
See when live chat engagements convert to revenue in real time and when customers become paying customers.