Looking for an alternative to Gorgias?
Re:amaze is the right choice.
Discover why businesses are switching to Re:amaze from Gorgias.
- Stop paying by ticket volume and getting penalized for growth! Re:amaze offers you flexibility such as paying by staff count or by ticket volume.
- Re:amaze works beyond Shopify so you can take us with you wherever you go. Built in Multi-Brand so you can connect multiple stores and even different stores from other eCommerce platforms.
- Use tools and features designed and built in-house by our team in San Jose, CA. Zero whitelabeled solutions here. That means reliability, stability, and accountability.
- Enjoy better customer service from our team of Customer Success and Customer Experience Managers. You’ll always have a direct line to us.
- Enjoy unlimited 3rd party integrations. No nickle-and-diming.
- Easy 1-click migration from your existing Gorgias account.
Join thousands of businesses who use Re:amaze by creating a 100% free account!
Over 500 5-star reviews on Google, G2 Crowd, Alternative-To, Capterra, Crozdesk, Shopify, and BigCommerce.
Re:amaze is the winner of G2 Crowd’s Top Performer Award 3 years running and named as one of the fastest growing SaaS companies in the United States by Latka 100.
Sign up for a demo and get a free copy of our book:
Customer Service Handbook
A Guide to Great Teams and Cultures Interviews with Stripe, Twilio, Eventbrite and much more!
Pricing designed to work for you.
We believe we shouldn’t dictate how you run your business.
This is why we offer 2 different subscription options and 3 pricing plans: Pay flat rate per agent per month or pay by ticket volume with unlimited agents.
All Re:amaze plan features are customizable so you don’t end up paying for features you’ll never use.
Enjoy additional benefits such as:
- Lifetime grandfathering
- Custom pricing
- Large team discounts
Multi-channel shared inbox designed to work with Shopify and Shopify Plus.
Consolidate all of your communication channels like email, Facebook Page, Facebook Messenger, Twitter, Instagram, SMS, and VOIP into a team-based helpdesk.
Collaborate as a team using internal notes, assignments, response templates, reminders, collision detection, and much more.
Boost your support team’s productivity by more than 2X!
Boost your agents’ dashboard with powerful integrations and contextual customer data.
Native Shopify Integration & More
See Shopify order data, process refunds and cancellations, create orders, track fulfillment and order timelines, and even see cart content in real time with our native Shopify integration.
Get unlimited access to our library of native integrations such as Smile, ReCharge, Klaviyo, and Stripe.
Automate your support processes with rules, Shopify macros, and dynamic variables. Respond to customers faster and more accurately with automatic routing.
Real Time Dashboard
Generate new sales by finding active and online customers. Send 1-on-1 chat messages to improve engagement.
Boost your customer engagement with live chat integrated with automated messaging and chatbots.
Modern Live Chat
Add a customizable live chat to your storefront with no-coding required. Choose from a Facebook Messenger like experience or a traditional queue based experience.
Marketing Automation Using Chat
Target online customers by lifetime value, order count, account status, referral URL, visit count, etc. and offer a personalized shopping experience with automated messages.
Chatbots Available 24/7
A vast majority of customer questions are related to business policies or order statuses. Re:amaze Chatbots can answer these automatically with or without human intervention!
A Help Center FAQ integrated with your helpdesk, live chat, and chatbots.
Insert relevant FAQ articles into your replies with a click of a button and share knowledge with customers.
Create, design, and show off a beauitful help center FAQ with your brand in mind and hosted on your domain.
Add your FAQ within a website or web app and share content easily. Create article pop-ups for guidance.
Leverage your article content and meta data to train the FAQ Chatbot and respond to questions automatically.
Re:amaze is filled with tools and features designed to help you amaze customers.
Stop paying for the number of integrations you can have on Gorgias. Re:amaze gives you unlimited access so you can connect apps you’re already paying for.
Customer Satisfaction Surveys
Send satisfaction surveys and feedback forms when you resolve or close a conversation. Track your reviews and ratings with our built in report.
Revenue Attribution & Advanced Reporting
Gain insights into customer service volume, response times, thread size metrics, and much more.
Access team based reports as well as individual staff performance metrics at a glance.
Re:amaze Chat and automated messaging pipes data directly to you Google Analytics with no customizations needed so you can track and attribute support activity with revenue and new sales.