Looking for an alternative to Freshdesk and Freshchat?
Re:amaze is the right choice.
Discover why businesses are switching to Re:amaze from Freshdesk and Freshchat.
- Re:amaze is Freshdesk and Freshchat in one intuitive platform.
- Run multiple businesses’ and websites’ customer service operations using a single Re:amaze account.
- Flexible pricing allows you to customize your own plan whether that’s features, paying per agent per month, or paying based on ticket volume.
More integrations than Freshdesk and Freshchat combined means more freedom to use tools
you love and enjoy.
Priority customer service no matter how
big or small you are.
Join thousands of businesses who use Re:amaze by creating a 100% free account!
Over 500 5-star reviews on Google, G2 Crowd, Alternative-To, Capterra, Crozdesk, Shopify, and BigCommerce.
Re:amaze is the winner of G2 Crowd’s Top Performer Award 3 years running and named as one of the fastest growing SaaS companies in the United States by Latka 100.
Sign up for a demo and get a free copy of our book:
Customer Service Handbook
A Guide to Great Teams and Cultures Interviews with Stripe, Twilio, Eventbrite and much more!
Re:amaze includes live chat and helpdesk in a single plan.
All Re:amaze plans come with live chat and helpdesk features to help you impress customers. Our simple, but not simplistic, platform allows you to customize your needs, your teams, and your pricing structure so you can find the perfect plan for your growing business.
- Pay by number of agents
- Pay by conversational volume
- Lifetime grandfathering
- Upgrade or downgrade freely
- Bulk discounts for teams larger than 10
- Dedicated training and demo sessions
Re:amaze is designed to take advantage of all your communication channels.
Re:amaze allows you to connect all of your email accounts from any email provider, Facebook Page, Facebook Messenger, Instagram, Twitter, SMS, and VOIP into a single dashboard.
Stop fiddling around with integrations to manage your core customer service channels. Re:amaze’s multi-channel shared inbox supports full authentication for added security when you add it as a channel so you can sync, reply, and manage customer conversations.
Pre-built shared inbox makes sure everyone on your team sees exactly the same data.
Customer conversations and data in one place
Re:amaze can automatically synchronize customer conversations with their data. Use one of our native integrations or our API to offer an amazing experience.
Built in activity tracking and one-way screen sharing
Screen sharing can be a pain. Re:amaze requires no plugins or customer downloads. Simply click to look at a customer’s screen when you use Re:amaze Chat.
A powerful helpdesk through and through
Everything you need from a helpdesk is found in Re:amaze. Boost productivity and reduce confusing with internal notes, assignments, departments, office hours, response templates, workflows, and much more!
Re:amaze Chat comes with automated messaging built in so you can create unlimited campaigns to boost sales.
Create campaigns to automatically reach customers on your website or in your web app. Target specific behavior or events to boost engagement and conversions.
Get in front of your customers (and visitors)
Generate new leads, invite customers to schedule a demo, and educate customers with shared content.
Chatbots available at no additional cost
Answer customers automatically using available help center content or check order status instantly through our integrations such as Shopify or BigCommerce.
Train your own chat automation using Re:amaze Intents.
Build your knowledge base and help center articles and use them wherever you want.
Insert article links
Response to customers quickly with pre-built links to relevant FAQ articles.
Host on your own domain
Design your Re:amaze FAQ to match the look and feel of you brand and share it with the world on any URL.
Turn Re:amaze Chat into a self service portal
Show articles before customers can chat with you to boost self service accountability.
Train your FAQ Chatbot
Recycle your FAQ article content and use it to train the Re:amaze FAQ Chatbot.
All the integrations you need to keep your team running smoothly.
Access all integrations at no additional cost.
Native integrations offer the best experiences
Over 90% of Re:amaze’s integrations are native.
That means no Zapier or custom installations.
No integration needed for satisfaction surveys
Built in satisfaction surveys so you can measure how happy customers are after you interact with them and solve their issues.
Built in revenue attribution with Google Analytics
Measure your customer service impact on bottom line revenue. Re:amaze automatically sends important metrics and events to your Google Analytics account so you can shape your goals.
Re:amaze also integrates with Google Analytics natively so you don’t need to install anything.
Want to see how customers are responding to your FAQ articles? Simply insert a tracking ID and Re:amaze will take care of the rest!