The LiveChat Alternative
You’ve Been Looking For.
It must be hard to find an alternative to a company who’s domain is the name of the product! But fear not, we’ve got your back! Use Re:amaze to deliver amazing customer experiences through chat, email, social media, SMS/MMS, FAQs, and proactive engagement!
Join thousands of businesses switching to Re:amaze and amaze customers daily by creating a 100% free trial account!
What Makes Re:amaze Better than LiveChat?
More bank for your buck. And no fuss with "logged in agents".
Stop worrying about who’s logged in and who’s not. Simply pay for the agents who use Re:amaze to help customers and don’t pay for those who don’t. Simple.
Re:amaze offers core features like real time messaging chat, proactive engagement, FAQ management, and multi-channel helpdesk even in the Basic plan.
No fuss multi-channel integration. We’ve got your favorite channels all in one place. Communicate with customers wherever they are.
Re:amaze doesn’t just do chat, email, Facebook, and Twitter. Also connect your Instagram account, Messenger, and SMS/MMS channels to support customers from one unified and shared dashboard. Amazing customer service all in one place.
Embedded website chat that supports real time messaging, classic live chat, and proactive engagement.
Re:amaze Chat comes with real time messaging, classic live chat, and proactive engagement in one easy to use interface. Enable Guest Mode to chat with visitors or turn on single-sign-on to automatically authenticate users. Set your office hours so Re:amaze can handle transitioning users automatically between chat and email.
Manage your FAQ topics and articles with Re:amaze and educate your customers before they send you a message.
Organize your knowledgeable content and frequently asked questions into an easy to access interface within Re:amaze Chat. Help customers help themselves with powerful keyword search and suggested articles.
Your Re:amaze FAQ can also be hosted on its own domain or a custom domain of your choice. Your FAQ is also fully customizable using HTML and CSS!
Need to embed your Re:amaze FAQ within your app or website? You can do that too! Best of all, all your articles can be injected into your replies with one click.
All the automation tools you need to handle customer service with lightning speed including satisfaction surveys!
Re:amaze Workflow Automation can help you perform multiple actions automatically based on triggering events and conditions that you define. Automate common actions and never miss out on important conversations again.
Need to measure how happy customers are? Utilize Reamaze Customer Satisfaction Surveys to send surveys automatically.
Multi-brand capable so you can manage all your businesses’ and products’ in one cohesive platform.
Re:amaze is designed to be a one stop shop for all your customer service and communications needs. Multi-brand allows you to manage conversational channels, FAQs, chats, reporting, and staff separately with flexible permissions and access controls.
Designed for teams of all sizes and packed with collaborative features to make your team look amazing.
Collaboration features include:
- Agent co-browsing
- Internal notes
- Collision detection
- Agent handoffs, reassigning
- Reminder scheduling
- Response templates
- Conversation tagging
- Event tracking
- Conversation permalinks
- Read/unread indicators
- Typing Presence
- iOS and Android apps available
Native integrations with the apps you love most and included at no additional integration cost.
Re:amaze works with some of the most popular apps in the world to help you running in-sync and on-point. Don’t ditch the tools you already use. Simply connect them to Re:amaze and access important customer data within customer conversations.
Need an integration we don’t offer? Use Re:amaze Custom Modules and our powerful API to build your own integration right into the Re:amaze UI.
Join thousands of teams using Reamaze to impress customers.
Find out how with a free account.