7 Customer Support Statistics
Having benchmark numbers for comparison as you grow is vital to scalability. We interviewed 35 companes of all shapes and sizes to get their customer support pulse. See how you measure up.
Demystifying Customer Engagement
We interviewed over 300 actual shoppers from a few of our partners such as BigCommerce, Shopify, and Wordpress and asked them about their engagement behavior on eCommerce storefronts.
Better Than Sure
Interested in some quality bedtime reading? Check out betterthansure.com for our thoughts, rants, and visions. Why's it called Better Than Sure? Because when it comes to helping customers, you should always do better than "Sure."
Feature Update Blog
Stay up to date on the latest feature updates on our Feature Update Blog. Get notified of changes by subscribing to our RSS feed so you never miss out!
Customer Service Handbook
Our first full length eBook filled with real world advice on how to build a great customer service team and culture from the ground up. Read interviews from some of the greatest web companies of our time such as Stripe, Twilio, and Mailgun.
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