{"name":"Smithey Support","preferences":{"kb_meta_reduce_seo":false,"kb_header_bg_color":"rgb(55, 60, 61)","kb_header_font_color":"#ffffff","kb_header_url":"/","kb_header_show_brand_logo":true,"kb_header_logo_url":"","kb_lang":"","kb_hero_bg_color":"rgb(88, 114, 120)","kb_hero_font_color":"#e4f7ff","kb_link_color":"rgb(182, 139, 50)","kb_body_color":"rgb(0, 0, 0)","kb_body_font":"\"Nunito\", Helvetica, Arial, sans-serif","kb_title_font":"\"Nunito\", Helvetica, Arial, sans-serif","kb_title_color":"rgb(24, 48, 41)","kb_title_light_color":"#FBFBFB","kb_custom_meta_html":"","kb_custom_header_html":"","kb_custom_footer_html":"","kb_custom_css_stylesheet":"","kb_custom_google_analytics":"","kb_custom_ga4_universal":"","kb_allow_feedback":false,"kb_embed_url":"","kb_form_url":"","kb_x_frame_options_allow_from":"","kb_csp_frame_ancestors":"","kb_timestamps_policy":"fresh-only","unserved_chat_timeout":"90","enable_chat_disclaimer":false,"disable_attachments":false,"time_format":"%l:%M %P","kb_headline":"Welcome to Our Help Site","kb_search_prompt":"Search for a topic or article...","trans_reply_prefix":"Re:","trans_forward_prefix":"Fwd:","trans_email_appreciate":"Appreciate this response","trans_email_view_thread":"View thread history","trans_email_wrote":"{{ name }} wrote:","trans_email_transcript_prefix":"Your recent chat on","trans_email_reply_to_transcript":"Chat Transcript","trans_kb_header":"FAQ","trans_kb_empty_kb":"The knowledge base currently has no topics.","trans_kb_empty_topic":"This topic currently has no articles.","trans_article_count":"{{ count | pluralize: 'article'}} in this Topic","trans_see_all_articles":"See all articles in {{ topic }} →","trans_related_articles":"Related Articles","trans_kb_contact_us":"Not finding what you're looking for?","trans_next_article":"Next Article in Topic","trans_prev_article":"Previous Article in Topic","trans_uncategorized_topic":"Miscellaneous","trans_article_helpful":"Was this article helpful?","trans_article_downloads":"Downloads","trans_contact_us_header":"Contact Us","trans_contact_us_prompt":"Contact Us Directly","trans_contact_us_new_message_confirmation":"Thanks! Your message has been submitted. You will receive a response via email.","trans_contact_us_past_conversations":"Past Conversations","trans_contact_us_appreciate_label":"Appreciate","trans_contact_us_appreciate_confirm":"Thanks for your appreciation.","trans_contact_us_viewed":"Viewed","trans_contact_us_sent":"Sent","trans_contact_us_pending":"Not Sent Yet","trans_contact_us_empty_message":"This message is blank.","trans_new_message_prompt":"Message received","trans_attaching":"Adding {{ count | pluralize: 'attachment', 'attachments' }}","trans_transitional_email_cta":"Click to enter your contact details to receive replies via email","trans_transitional_email_prompt":"How can we reach you in case you go offline?","trans_chat_online":"We're available to chat.","trans_chat_email_transcript":"Email Transcript","trans_chat_end_chat_label":"End Chat","trans_chat_end_chat_confirmation_header":"End This Chat?","trans_chat_started":"\u003cp\u003eThanks! Your chat message has been submitted. Someone will be with you shortly.\u003c/p\u003e\n","trans_chat_ended":"This chat has ended. Here's a [link] to this chat for your records.","trans_chat_staff_busy_text":"We apologize for the wait, we may be busy with other customers right now.","trans_chat_staff_busy_follow_up":"If you've entered your contact information, we'll follow up with you if you go offline.","trans_chat_all_staff_are_busy_status":"All our agents are busy at the moment, please wait.","trans_chat_convert_conversation_message":"If you'd like, you may leave this chat as a message and we will contact you shortly.","trans_chat_typing":"{{ user }} is typing...","trans_chat_new_chat":"Chat Now","trans_chat_disclaimer":"","trans_empty_search":"No matching articles or discussions were found.","trans_matching_articles":"We found {{ count | pluralize: 'article'}}","trans_matching_discussions":"We found {{ count | pluralize: 'discussion'}}","trans_submit":"Submit","trans_forums_header":"Community Discussions","trans_forums_see_all_conversations":"See all conversations in {{ category }} →","trans_conversations_new":"Start a New Discussion","trans_forums_empty_category_text":"There are currently no discussions.","trans_conversations_search_prompt":"Search conversations","trans_forums_empty_category_search":"Your search did not match any discussions.","trans_forums_related_conversations":"Related Conversations","trans_discussion_view_staff_response":"View staff response below.","trans_discussion_login_prompt":"Please log in to reply.","trans_discussion_comment_count":"{% if count \u003e 0 %}{{ count | pluralize: 'discussion comment'}}{% else %}No Replies So Far{% endif %}","trans_subject":"Subject","trans_body":"Enter your question or message here","trans_name":"Name","trans_form_email":"Email","trans_password":"Password","trans_send_message":"Send","trans_login":"Login","trans_new_registration":"New Registration","trans_forgot_password":"Forgot Password","trans_verify_hint":"We will send you a verification email to activate your account.","trans_popup_header":"Contact Us","trans_popup_back":"Back","trans_popup_reply":"Reply","trans_popup_staff_next_available_time":"Away until {{ date_time }}","trans_popup_staff_response_time":"{% if days \u003e 0 %}\r\nWe'll respond as soon as we can.\r\n{% elsif hours \u003e 0 %}\r\nWe usually reply in a few hours.\r\n{% elsif minutes \u003e 10 %}\r\nWe usually reply within an hour at this time of day.\r\n{% else %}\r\nWe usually reply in a few minutes at this time of day.\r\n{% endif %}","trans_popup_team_display":"The {{ brand }} Team","trans_popup_new_message_confirmation":"\u003cp\u003eThanks! Your message has been submitted. You will receive a response here or via email. You may leave more messages below.\u003c/p\u003e\n","trans_popup_more_details_needed":"We just need some more information from you to proceed:","trans_popup_new_conversation_prompt":"Send a Message","trans_popup_new_conversation_ooo_prompt":"Leave A Message","trans_conversation_ended":"This conversation has ended. Please start a new conversation below.","trans_greeting_primary_button_text":"I have a question","trans_greeting_secondary_button_text":"No, thanks","trans_survey_subject":"How was your experience with Smithey Support?","trans_survey_question":"Thanks for getting in touch with us!  We’re always looking to improve and would really appreciate your feedback on your support experience. \r\n\r\nIf you haven’t already, please wait until your conversation with our team is fully wrapped up before submitting your rating—so we can be sure you’ve got everything you need.","trans_survey_ratings_prompt":"How was the help you received?","trans_survey_overview":"Here's an overview of your interaction:","trans_survey_thanks_header":"Thanks!","trans_survey_thanks_message":"We appreciate your feedback. You can change it or tell us more if you'd like.","trans_survey_feedback_required":"Please provide us some additional details below to submit your feedback.","trans_survey_comment_prompt":"Comments? Let us know below.","trans_survey_comment_placeholder":"Additional feedback","trans_survey_comment_submit":"Submit Feedback","trans_rating_1_prompt":"Very Unsatisfied","trans_rating_2_prompt":"Unsatisfied","trans_rating_3_prompt":"Neutral","trans_rating_4_prompt":"Satisfied","trans_rating_5_prompt":"Very Satisfied","trans_unsubscribe_link":"Unsubscribe","trans_unsubscribe_prompt":"No longer want these emails?","trans_unsubscribe_title":"Unsubscribe","trans_unsubscribe_message":"You have been successfully unsubscribed from our personal reachouts.","trans_hub_conversations_header":"Recent Conversations","trans_hub_conversations_button_text":"Contact Us Directly","trans_hub_faq_header":"Find the answers you need","trans_hub_faq_placeholder":"Search our FAQ","trans_hub_orders_header":"Order Status","trans_hub_orders_none_orders":"You have no recent orders. View past orders or look up an order.","trans_hub_orders_order_history_button_text":"View all orders","trans_hub_orders_find_order_button_text":"Find an order","trans_hub_orders_order_number_placeholder":"Order number","trans_hub_orders_order_email_placeholder":"Email address or phone number","trans_hub_orders_find_order_error":"Order not found","trans_hub_orders_fulfillment_fulfilled":"Shipped","trans_hub_orders_fulfillment_partial":"Partially Shipped","trans_hub_orders_fulfillment_unfulfilled":"Processing","trans_hub_orders_fulfillment_cancelled":"Cancelled","trans_hub_orders_fulfillment_refunded":"Refunded","trans_hub_orders_order_name_prefix":"Order","trans_hub_orders_shipments":"","trans_hub_orders_none_tracking_number":"(No tracking number)","trans_hub_shopper_header":"Shopping Assistant","trans_hub_shopper_placeholder":"Tell me what you're looking for","trans_navigation_back":"Back","trans_navigation_home":"Home","trans_aria_search_results":"Search Results","trans_aria_close_shoutbox":"Close Shoutbox","trans_switch_to_human":"Switch to a human","trans_hello_bot_response_text":"Hi!  What can I assist you with today?","trans_faq_bot_article_found_text":"Hello! We found some articles related to your query. Do these help?","trans_enhanced_faq_bot_article_found_text":"We found this article related to your query. Does this help?","trans_faq_bot_continue_text":"Getting you connected to a human now...","trans_faq_bot_option_affirmative":"Yes","trans_faq_bot_option_negative":"No","trans_override_option":"Talk to a human","trans_order_bot_option_affirmative":"Yes","trans_order_bot_option_negative":"No","trans_order_bot_intent_detected_text":"Hi there! Are you looking for your order status?","trans_order_bot_order_found_text":"Hi! We found your order, have we answered your question?","trans_order_bot_error_text":"We’re sorry, but we couldn’t find your order. Your question has been escalated to the team.","trans_order_bot_prompt_order_text":"Please provide us with your order number.","trans_order_bot_prompt_email_text":"Please provide us with the email or phone number associated with your order.","trans_order_bot_continue_text":"Great! Leave any other questions here if you have them.","trans_bot_remind_text":"We haven’t heard from you in a while. Do you have any questions?","trans_done_option":"I'm Done","trans_bot_resolved_text":"Thank you. This chat is now ended.","trans_appointment_bot_error_message":"I'm sorry, I was unable to process your request. I'm going to hand you over to a human, they should be able to answer any questions you have.","trans_appointment_bot_handover_message":"I'm going to hand you over to a human, they should be able to help you further with your inquiry.","trans_appointment_bot_resolved_message":"Great! I've added your appointment to the cart. Leave any other questions here if you have them.","trans_status_header":"Status","trans_system_statuses":"System Statuses","trans_affected_systems_header":"Affected Systems","trans_status_view_status_button":"View Status","trans_status_view_history":"View all updates","trans_incident_count":"{{ count | pluralize: 'incident'}}","trans_past_incidents":"Past Incidents","trans_system_all_good":"Everything Operational","trans_incident_update_investigating":"Investigating","trans_incident_update_identified":"Identified","trans_incident_update_monitoring":"Monitoring","trans_incident_update_resolved":"Resolved","trans_incident_update_planned":"Planned","trans_system_operational":"Operational","trans_system_degraded_performance":"Degraded Performance","trans_system_partial_outage":"Partial Outage","trans_system_major_outage":"Major Outage","trans_system_under_maintenance":"Under Maintenance","trans_system_planned":"Planned","trans_video_prompt_text":"We'd like to start a video call with you!","trans_video_answer_button_text":"Answer","trans_video_decline_button_text":"Decline"},"inOffice":false,"departmentsAvailable":[],"liveStaffAvatars":[],"staffAvatars":[{"avatarUrl":"https://secure.gravatar.com/avatar/6d2629cb0279b73f72e6d0c0e837ee85?default=https%3A%2F%2Freamaze.com%2Fassets%2Fdefault_avatars%2Fmissing-13-1dd04813a7e85e9f7d0bf949ef1024bf80c55bf872e67a5a0eaa7f9b6b3faf8f.png\u0026rating=pg\u0026size=48","name":"Grace Pomeroy","displayName":"Grace"},{"avatarUrl":"https://secure.gravatar.com/avatar/8ecebc39e774f65d02bdd9492713f8e4?default=https%3A%2F%2Freamaze.com%2Fassets%2Fdefault_avatars%2Fmissing-1-e9da81c6c924b6abcfc5360430f5225e190741106009a4265a9808bf96fea17b.png\u0026rating=pg\u0026size=48","name":"Paul Cartagena","displayName":"Paul"},{"avatarUrl":"https://cdn.reamaze.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaEpJaWs1WVRJMk1UVXhOUzAyWlRCbUxUUXlOek10WWpRM05TMHlORFppTURRMlltUTJPR1lHT2daRlZBPT0iLCJleHAiOm51bGwsInB1ciI6ImJsb2JfaWQifX0=--4721ff0e572b42706dc29671446028cf1a7b6e9c/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwVFdsTiIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ed3817500bf2f1b16046fcef8cfdaff1cbb5358a/NewProfPic.png","name":"Gil Semple","displayName":"Gil"}],"allStaffAvatars":[{"avatarUrl":"https://secure.gravatar.com/avatar/7514222dff2bb659853951cf1e99522a?default=https%3A%2F%2Freamaze.com%2Fassets%2Fdefault_avatars%2Fmissing-10-9ab38111ef7e5da0dc93a34308826e0f392b26cc7ce52818abc1f0ab4373579d.png\u0026rating=pg\u0026size=48","name":"Sydney Cooper","displayName":"Sydney"},{"avatarUrl":"https://secure.gravatar.com/avatar/f6283ab881e48be763d82bec78ea83bf?default=https%3A%2F%2Freamaze.com%2Fassets%2Fdefault_avatars%2Fmissing-19-5de02808f72d33f99cd62637a4ec87e548f4610835f02ac39e20e6cc23f13562.png\u0026rating=pg\u0026size=48","name":"Lauren Brownrigg","displayName":"Lauren"},{"avatarUrl":"https://secure.gravatar.com/avatar/6d2629cb0279b73f72e6d0c0e837ee85?default=https%3A%2F%2Freamaze.com%2Fassets%2Fdefault_avatars%2Fmissing-13-1dd04813a7e85e9f7d0bf949ef1024bf80c55bf872e67a5a0eaa7f9b6b3faf8f.png\u0026rating=pg\u0026size=48","name":"Grace Pomeroy","displayName":"Grace"},{"avatarUrl":"https://cdn.reamaze.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaEpJaWsxWldFMk9EUXhNaTAyTVRZMkxUUTFaV0l0T1dWbE9DMWtNVE15TTJFMVpHUXpaamNHT2daRlZBPT0iLCJleHAiOm51bGwsInB1ciI6ImJsb2JfaWQifX0=--757bccc8bb9bae04d5a2503635673a514ac021c8/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwVFdsTiIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--4f5b41fc0574e5393248f0bef592476bacdda26b/personalheadshot.jpg","name":"Kelly Bowman","displayName":"Kelly"},{"avatarUrl":"https://secure.gravatar.com/avatar/04341d77864018bde9fc527ec5c9e3d9?default=https%3A%2F%2Freamaze.com%2Fassets%2Fdefault_avatars%2Fmissing-11-c67005d65b284933336c43cba6e0859a5f76e7892019e28144e050449395ca7c.png\u0026rating=pg\u0026size=48","name":"Ruth Lovejoy","displayName":"Ruth Lovejoy"},{"avatarUrl":"https://secure.gravatar.com/avatar/bb88c1e0facc8b5a4844dc2a3b37e735?default=https%3A%2F%2Freamaze.com%2Fassets%2Fdefault_avatars%2Fmissing-3-4bf09eacc4623204f8a600c67a35689371def69b2f2d2803f03add4f83fec15d.png\u0026rating=pg\u0026size=48","name":"Chargeflow","displayName":"Chargeflow"},{"avatarUrl":"https://secure.gravatar.com/avatar/de0c739b096af9d67cfe1f7e7617e008?default=https%3A%2F%2Freamaze.com%2Fassets%2Fdefault_avatars%2Fmissing-1-e9da81c6c924b6abcfc5360430f5225e190741106009a4265a9808bf96fea17b.png\u0026rating=pg\u0026size=48","name":"Matt Baranska","displayName":"Matt"},{"avatarUrl":"https://cdn.reamaze.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaEpJaWt5WldaaU5XTTRZeTB3Wm1ZeUxUUTNaall0WVRsbVpTMWlPVFEwWkRNNU9UQXlObVlHT2daRlZBPT0iLCJleHAiOm51bGwsInB1ciI6ImJsb2JfaWQifX0=--220a78705d849b7976de755e2999dcfc9262b331/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwVFdsTiIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--4f5b41fc0574e5393248f0bef592476bacdda26b/1753305827895.jpg","name":"Katherine Moore","displayName":"Katherine"},{"avatarUrl":"https://secure.gravatar.com/avatar/afc51a995f3059ce8dfbac8ac82b2528?default=https%3A%2F%2Freamaze.com%2Fassets%2Fdefault_avatars%2Fmissing-21-f614347e7fc57ca04c04439672b0e6cc180d50a3b0c7144af9a91f7e2d19e1d9.png\u0026rating=pg\u0026size=48","name":"Ben Linnerud","displayName":"Ben"},{"avatarUrl":"https://cdn.reamaze.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaEpJaWs1WVRJMk1UVXhOUzAyWlRCbUxUUXlOek10WWpRM05TMHlORFppTURRMlltUTJPR1lHT2daRlZBPT0iLCJleHAiOm51bGwsInB1ciI6ImJsb2JfaWQifX0=--4721ff0e572b42706dc29671446028cf1a7b6e9c/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwVFdsTiIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ed3817500bf2f1b16046fcef8cfdaff1cbb5358a/NewProfPic.png","name":"Gil Semple","displayName":"Gil"},{"avatarUrl":"https://cdn.reamaze.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaEpJaWs1WTJNd01tUXdZaTAzWkRFeUxUUmlaakF0T0dRM1lpMDBPVGxsWkRZMVlXUTFObVlHT2daRlZBPT0iLCJleHAiOm51bGwsInB1ciI6ImJsb2JfaWQifX0=--8aa8b9f3cf98100de2a82adc84953d41d3a16360/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJY0c1bkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwVFdsTiIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--ed3817500bf2f1b16046fcef8cfdaff1cbb5358a/logo%20green.png","name":"Alex Wilson","displayName":"Alex"},{"avatarUrl":"https://secure.gravatar.com/avatar/7dd009e17f3d1f3dc0e2f07731773e01?default=https%3A%2F%2Freamaze.com%2Fassets%2Fdefault_avatars%2Fmissing-9-f00dfef8432a016972aa5695f4ec0356b3bdd837e215c94e6ff5c831596938f4.png\u0026rating=pg\u0026size=48","name":"Trevor","displayName":"Trevor"},{"avatarUrl":"https://secure.gravatar.com/avatar/8ecebc39e774f65d02bdd9492713f8e4?default=https%3A%2F%2Freamaze.com%2Fassets%2Fdefault_avatars%2Fmissing-1-e9da81c6c924b6abcfc5360430f5225e190741106009a4265a9808bf96fea17b.png\u0026rating=pg\u0026size=48","name":"Paul Cartagena","displayName":"Paul"}],"experimentContext":{},"brandAvatarUrl":"https://cdn.reamaze.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaEpJaWt3TmprME4yRTFZUzB5TTJJM0xUUTFaREV0WW1JM05TMDNNMlEwWlRRMU5HWTBOemtHT2daRlZBPT0iLCJleHAiOm51bGwsInB1ciI6ImJsb2JfaWQifX0=--1ff79a0f299ad5c10bcb332cfbc2c91fd0191158/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwVFdsTiIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--4f5b41fc0574e5393248f0bef592476bacdda26b/Smithey_AlternateLockup_05_WEB.jpg","brandLogoUrl":"https://cdn.reamaze.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaEpJaWxtTVRkaFlUTTFZeTAxWldFNExUUXhaREV0WVdGa1lTMHpNakV5WWpnd05EZGxNVE1HT2daRlZBPT0iLCJleHAiOm51bGwsInB1ciI6ImJsb2JfaWQifX0=--75e1e10531a7b7980873586ad4118fb845989a94/Smithey_Logotype_01_Inverted_WEB.png","allowLiveView":true,"allowIncidents":true,"allowPeek":true,"brandIsGoDaddy":false,"brandIsEcommerceConnected":true,"push":{"public_key":"","enabled":false},"hubApps":{},"shopifyPreferredLinkCurrency":"USD","hideUnfurlPrices":false}